Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the Mega Medusa Casino website, related services and any account created through the website. They should be read together with any on-site rules, promotional terms, privacy information, responsible gambling information and other notices that apply to a particular product or service. If there is a difference between these general terms and a specific promotion or game rule, the specific rule may apply to that promotion or game.

By accessing the website or using any service, you agree to comply with these terms. If you do not agree, you must stop using the website. We may update these terms from time to time to reflect changes to our services, legal requirements, security practices or operating procedures. Updated terms will apply from the date they are published on the website, unless a different date is stated.

You are responsible for checking the current version of these terms before continuing to use the website. Continued use after an update means that you accept the revised terms. We may also change, suspend or withdraw some or all website features where necessary, including for maintenance, security, legal or operational reasons.

Eligibility and lawful use

You must only use Mega Medusa Casino where online gambling services are permitted by the laws that apply to you. You are responsible for understanding the laws in your state, territory or country before accessing the website. Access may be restricted in some locations, and we may take reasonable steps to prevent access or transactions where required.

You must be at least 18 years old, or any higher minimum age required by the laws that apply to you. We may request information or documents to verify your age and identity. You must not allow another person to use your account, and you must not access the website on behalf of a person who is under the required legal age.

• Use the website only for personal and lawful purposes.
• Provide information that is accurate, complete and current when requested.
• Follow all game rules, promotional conditions and instructions displayed on the website.
• Do not attempt to bypass location, age, identity or security controls.
• Do not use the website if doing so would breach a law, court order or other legal obligation.

2. Accounts, verification and security

Some services may require you to create an account. You may be asked to provide information such as your name, date of birth, residential details, payment information or other information needed to operate the account and meet legal or security requirements. All information supplied must be truthful and must relate to you. You must update your information if it changes.

An account is intended for one individual only. You must keep your login details, passwords and verification information confidential. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the issue was not caused by your failure to take reasonable care.

Verification checks

We may carry out age, identity, payment, address, source-of-funds, fraud, security and responsible gambling checks. These checks may be completed when an account is opened, before or after a transaction, when a withdrawal is requested, or at any other time permitted by law. We may request documents or information that are reasonably required for these checks.

If requested information is not provided, cannot be verified, appears inaccurate or indicates that the account may be used unlawfully, access to some or all services may be restricted. An account may be suspended, closed or referred for further review where this is necessary to protect customers, the website or the integrity of the services.

Prohibited activity

You must not use the website for fraud, money laundering, terrorist financing, collusion, cheating, abuse of promotions, automated play, unlawful activity or any activity that could damage the website or another customer. You must not interfere with the website, introduce malicious software, attempt to obtain unauthorised access or exploit a technical error.

If we reasonably suspect prohibited activity, we may delay or refuse a transaction, cancel affected activity, remove an associated benefit, restrict an account or take other action permitted by law. We may retain relevant information and cooperate with appropriate authorities where required.

3. Deposits, withdrawals and gaming activity

Available payment methods, minimum or maximum transaction values and any applicable processing conditions will be shown on the website. You must only use a payment method that belongs to you or that you are authorised to use. A payment may be declined, delayed or reversed for technical, verification, security, legal or payment-provider reasons.

You should only deposit money that you can afford to lose. Deposited funds are intended for gaming activity and must not be used to test payment cards, transfer funds between people or support unlawful activity. We may require a deposit to be verified before allowing related withdrawals or other account activity.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions clearly displayed at the time of the transaction. Funds may be returned through the original payment method where possible or through another approved method. Processing times can vary depending on verification requirements, the selected payment method and circumstances outside our control.

You are responsible for reviewing your account balance and transaction history. If you notice an error, duplicate transaction, unauthorised activity or other issue, you should stop using the affected service and notify us through the contact options made available on the website. We may investigate and correct clear errors where appropriate.

Games and outcomes

Games are governed by the rules displayed for the relevant game. Results generated by the applicable gaming system determine the outcome of each play, subject to correction of a clear technical or administrative error. You should review the rules, bet values, paytables and any displayed conditions before confirming a game action.

A game action may not be reversible after it has been accepted by the system. If a technical problem affects a game, transaction or result, we may pause the affected service and review the records. Where appropriate, activity may be voided, corrected or otherwise handled in accordance with the applicable rules and law.

Promotions and offers

Promotions, bonuses, rewards and offers are subject to their own terms. Those terms may include eligibility requirements, participation steps, expiry periods, wagering conditions, game restrictions, maximum values or other limits. You should read the full promotional conditions before opting in or using a promotional benefit.

Unless the applicable offer terms state otherwise, only one person, account or household may participate in a promotion. We may withdraw, amend or refuse a promotion where there is suspected misuse, error, duplicate participation or a breach of the relevant conditions. Promotional benefits do not change your obligation to play within your means.

4. Privacy, responsible gambling and general conditions

Privacy and communications

Personal information is handled in accordance with the Mega Medusa Casino privacy information published on the website. By using the services, you acknowledge that information may be collected, used, stored and disclosed where reasonably necessary to provide services, process transactions, complete verification, manage risk, meet legal obligations and protect the website and its customers.

We may send service messages about your account, transactions, security, changes to the website or other important matters. Marketing communications, where offered, may be managed through the options provided in the relevant communication or account settings. You should ensure that your account information and communication preferences remain current.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits before you play, keep track of time and spending, and do not gamble when affected by alcohol, drugs, stress or other circumstances that may affect your judgement. Never chase losses, borrow money to gamble or gamble with money needed for essential expenses.

Depending on the services available, responsible gambling tools may include deposit limits, loss limits, time reminders, activity statements, temporary breaks or account closure. Requests may take effect subject to the relevant process and any applicable legal or operational requirements. If gambling is causing concern, consider using available support services and speaking with a qualified professional or someone you trust.

Website content and availability

We aim to keep website information accurate and available, but content may contain errors, omissions or temporary interruptions. Website access may be affected by maintenance, internet connections, device issues, software, payment providers, security incidents or events outside our reasonable control. We do not guarantee that every service will always be available, uninterrupted or suitable for every device.

Website content is provided for general information and may not be suitable for every customer. You are responsible for using appropriate security software, protecting your device and checking that any software or links are safe before use. You must not copy, modify, distribute or commercially exploit website content unless permitted by us or by law.

Suspension, closure and liability

We may suspend, restrict or close an account where we consider this reasonably necessary, including for a breach of these terms, failed verification, responsible gambling concerns, suspected fraud, legal requirements, security reasons or prolonged inactivity. Any action will be taken subject to applicable law. If an account is closed, outstanding funds will be handled after relevant checks, except where funds are lawfully withheld or required to be dealt with differently.

To the extent permitted by law, we are not responsible for losses caused by your failure to protect account details, use of an unsuitable device or connection, inaccurate information supplied by you, unlawful use of the website or events outside our reasonable control. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited.

Governing law and questions

These terms are intended to operate subject to the laws and consumer protections that apply to the customer and the services. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Questions about these terms should be raised through the contact options made available on the Mega Medusa Casino website.